Last updated: 20 / 11 / 2025

NX Build & Renovations (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled safely, securely, and in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

This Privacy Policy explains what personal data we collect, how we use it, and your rights.

1. Information We Collect

We may collect and store the following personal information:

1.1 Information you provide directly

• Name
• Address
• Phone number
• Email address
• Details about the service requested
• Photos or videos shared for quotation or inspection
• Payment details (invoices, bank transfers, etc.)

1.2 Information collected automatically

• IP address
• Browser type
• Device information
• Basic website interaction data (via cookies)

1.3 Communication data

• WhatsApp messages
• Emails
• Website forms
• Phone call details (time/date; calls are not recorded unless agreed)

2. How We Use Your Information

• To provide quotes and estimates
• To schedule and manage appointments
• To deliver plumbing, heating, or renovation services
• To process payments and send invoices
• To communicate regarding your project or enquiry
• To improve our services
• To comply with legal or tax obligations

We never sell your personal information.

3. Legal Basis for Processing

We process your personal data based on:

• Contract – to deliver requested services
• Legitimate interest – business operations and communication
• Consent – when you voluntarily provide data
• Legal obligation – tax, financial records, compliance

4. Sharing Your Information

We may share your information only with:

• Subcontractors or engineers involved in your project
• Payment processors (e.g., banks, invoicing systems)
• IT or website service providers
• Government authorities if legally required

All third parties must keep your data secure and confidential.

5. Data Storage & Security

We keep your data protected using:

• Encrypted devices
• Secure cloud and email systems
• Restricted access to personal data

Data is retained only as long as necessary—typically 6 years for financial and legal purposes.

6. Your Rights

Under UK GDPR, you may request:

• Access to your data
• Correction of inaccurate information
• Deletion of your data (“right to be forgotten”)
• Restriction or objection to processing
• A copy of your data
• Withdrawal of consent at any time

Contact us to exercise any of these rights.

7. Cookies

If used, cookies help improve user experience on our website.

You may disable them through your browser settings.

8. Contact Us

For privacy concerns, data access, or general enquiries:

NX Build & Renovations

📧 Email: info@nxbuild.co.uk

🌐 Website: www.nxbuild.co.uk

📞 Phone: 07776 270 355

📍 Location: Leeds, UK

9. Updates to This Policy

We may amend this Privacy Policy periodically.